Politique de rétractation, d’annulation et de remboursement

Scope and statutory rights

This policy covers a direct purchase from SMARTEDTECH SL on areniqo.net (for example a Plus, Studio or Organization plan). The statutory withdrawal right applies to consumers only; a purchase made by a business, for example an Organization plan bought for a company, follows the executed order and mandatory law. The actual supplier and supply type appear before payment. It does not replace stronger mandatory rights in the customer's jurisdiction or remedies for defective/non-conforming supply.

Services

For a consumer distance service contract, the ordinary EU/Spanish withdrawal period is 14 days from contract conclusion, subject to the legally applicable rules and exceptions. Tell us of your decision before the deadline by the model form, support@areniqo.net or a clear statement to Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain. The form is optional. Where early performance is lawful, it begins only after a separate express request. If the consumer withdraws after validly requested early performance, only the lawful proportionate amount for what was supplied is payable. Loss of withdrawal for a fully performed paid service requires the applicable prior express request/consent and acknowledgement; starting alone is not enough.

Digital content and mixed offers

For paid digital content not on a tangible medium, early supply and any loss of the withdrawal right require prior express consent, acknowledgement of that loss and the required confirmation on a durable medium. A download button, preview approval or generic terms checkbox is not the required separate choice. Digital content, live teaching, mentoring, work services and physical goods in a bundle are classified separately. If the legal conditions are not satisfied, do not claim the right was waived.

Goods and dated services

Ordinary eligible goods generally have a 14-day withdrawal period from possession, with the applicable return/refund rules. Goods made to the consumer's specifications or clearly personalised may qualify for the specific exception; that does not remove defect remedies. The goods exception is not a shortcut for personalised digital files. Date-specific accommodation, catering and leisure services may have a statutory exception; only the correctly classified dated supply uses it. Healthcare and other excluded/regulatory supplies need their own rules, not a generic digital-service waiver.

Refund handling

For a valid ordinary withdrawal, refund the legally due amount within 14 days of notice, using the original method unless lawfully agreed otherwise and without a refund fee. For goods, withholding until receipt or dispatch evidence is permitted only where law allows it; disclose responsibility for return costs in advance. Deductions and diminished-value claims must be lawful and evidenced. A nonrefundable commercial rate never removes conformity remedies. The receipt identifies the actual supplier and any separate platform fee. Chargeback, complaint and court rights remain.

Platform-specific application

Each arena publishes eligibility, skill rules, judging, disqualification review and prizes before entry. No cash-prize or paid-entry capability is opened by these terms. Gambling/lottery classification is assessed per territory. Prize funds, platform fees, provider costs and reserve are separate; the prize is not reduced by hidden charges.

No withdrawal waiver is activated by this statement. Any waiver of the withdrawal right is requested and confirmed separately at checkout, specific to the type of supply. UK-targeted consumer transactions additionally use the UK Consumer Schedule. Business-only purchases follow their executed order subject to mandatory law.